CONTACT US

When will my Troublesome Tots Mail be shipped?

• Troublesome Tots Mail Club orders are shipped on the 11th of each month.
• Once your mail has been sent, delivery times will vary depending on your location and local postal service. International deliveries may take a little longer to arrive.
  

Will my Troublesome Tot be unique?

• Yes! Every Troublesome Tot is individually designed, so no two Tots are exactly the same.
• Your Tot will also continue appearing in personalised items throughout your membership, as well as receiving your own personalised Tot stickers and a Troublesome Tot passport in your first month. 

Do I get a new Troublesome Tot every month?

• No. Your first Troublesome Tot becomes your Tot and continues adventuring with you each month!
• You’ll receive new themed items featuring your Tot as your membership continues.

Are the monthly themes always different?

• Yes! Each month has its own theme, illustrations, stickers and adventure.
• Previous themes may inspire future adventures, but the monthly mail itself is designed to feel different each time.

Can I choose the design of my Troublesome Tot?

• Your Tot is designed especially for you, but the final character design remains a surprise.
• It's part of the fun that you won’t know exactly who your little troublemaker is until they arrive!

Can I request a specific theme?

• You’re always welcome to send through theme suggestions!
• We can’t guarantee that a particular theme will be used, but we absolutely love hearing ideas for future adventures.
  

Can I buy previous months?

• Previous months may occasionally be available as limited leftovers or special releases, but availability is not guaranteed.
• Once a themed month is gone, it may be gone for good!

Do You Ship Internationally?

• Troublesome Tots Mail Club is designed to travel far and wide, and are shipped from QLD Australia. 

Does Shipping Include Tracking?

• Standard letter mail does not include tracking unless this is specifically stated at checkout.
• Because delivery is through the postal system, arrival times can vary between locations. International delivery times can vary depending on your country and local postal service.

What if my mail doesn't arrive?

• If your mail appears to be significantly delayed, please get in touch and we’ll be happy to review it with you.
• International mail can occasionally take longer due to customs, postal delays or local delivery conditions.

What if something arrives damaged?

• Please contact us with a photo of the damaged item and packaging where possible.
• We’ll review what happened and do our best to help.

Can I join after a month has already started?

• Availability will depend on the monthly cut-off date and whether spaces remain for that month.
• If the current month has closed, your membership will begin with the next available adventure (keep an eye on the listing for which month you are buying!)

Can I cancel my membership?

• Yes. You can cancel your subscription before the next renewal date to prevent the following month from being charged.
• Any mail already paid for and being prepared will still be sent.

Will I lose my Troublesome Tot if I cancel?

• No! Your Troublesome Tot is still yours.

If you rejoin later, we may be able to continue using your existing Tot where your previous membership details are available.